Privacy Policy

1. Introduction

Welcome to 33bdg. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner. This Privacy Policy explains how 33bdg collects, processes, stores, and protects information provided by users of our online casino and sports betting platform, which is available to players based in Bangladesh.

By accessing or using the 33bdg platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, we respectfully ask that you discontinue use of our platform. This policy applies to all services offered under the 33bdg brand, including cricket betting, live casino, slots, crash games, and all other gaming products available on https://33bdg.club.

2. Information We Collect

To provide a secure and personalised gaming experience, 33bdg collects certain categories of personal and technical information. The types of data we collect include, but are not limited to, the following:

• Registration details: full name, date of birth, email address, mobile number, and account username.
• Identity verification documents: national ID card, passport, or other government-issued identification as required for KYC compliance.
• Financial and payment information: bKash, Nagad, or Rocket mobile banking account references, transaction IDs, and deposit or withdrawal history.
• Technical data: IP address, device type, operating system, browser type and version, session timestamps, and referral source.
• Behavioural data: pages visited, games played, betting patterns, session duration, and feature interactions within the 33bdg platform.

3. How We Use Your Information

33bdg processes your personal data only for legitimate purposes that are necessary to provide, maintain, and improve our services. Specifically, we use your information for the following purposes:

• Account creation, verification, and management — including age verification to ensure compliance with the 21+ rule.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Delivering customer support, responding to enquiries, and resolving account-related disputes.
• Sending relevant account notifications, promotional offers, and responsible gaming alerts via email or SMS — only where you have opted in.
• Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorised account access.

4. Legal Basis for Processing

33bdg collects and processes personal data on several lawful grounds. These include the performance of a contract between you and 33bdg (i.e., delivering the gaming services you have signed up for), compliance with legal obligations such as anti-money laundering requirements, and the pursuit of legitimate business interests such as fraud prevention, platform security, and service improvement.

Where we rely on your consent for processing — for example, to send marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before its withdrawal. To withdraw consent or update your communication preferences, please contact our support team at [email protected].

5. Cookies and Tracking Technologies

33bdg uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device when you visit our site. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login state, and security tokens.
• Analytics cookies: used to understand how users navigate the 33bdg platform, which pages are most visited, and how sessions are structured.
• Preference cookies: store your language preferences, display settings, and other personalisation choices between sessions.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the 33bdg platform, including the ability to log in, access your account, or complete transactions.

6. Data Sharing and Disclosure

33bdg does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, in order to operate our platform effectively, we may share certain data with trusted service partners who assist us in delivering our services. These may include payment processors (such as bKash, Nagad, and Rocket), identity verification providers, fraud detection services, and customer support tools. All such partners are contractually required to handle your data with the same level of care and confidentiality that we apply.

In certain circumstances, 33bdg may be required to disclose personal data to regulatory bodies, law enforcement agencies, or other authorities where such disclosure is required by applicable law. We will only disclose the minimum information necessary to satisfy legal obligations and will, where legally permitted, notify the affected user of any such disclosure.

7. Data Security

Protecting your personal information is a primary responsibility at 33bdg. We employ a comprehensive range of technical and organisational security measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These security practices include:

• 256-bit SSL encryption on all data connections between your device and the 33bdg platform.
• Secure, access-controlled server environments with regular vulnerability assessments and penetration testing.
• Strict internal access controls ensuring that only authorised 33bdg staff can access user account data on a need-to-know basis.
• Two-factor authentication (2FA) options available to users for additional account security.

8. Data Retention

33bdg retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Account information is typically retained for a period of five years following account closure to comply with anti-money laundering regulations and audit requirements. After this retention period, data is securely deleted or anonymised.

Transaction records related to deposits and withdrawals through bKash, Nagad, Rocket, and other payment channels are retained as required to meet financial record-keeping obligations. If you close your 33bdg account, your personal data will be de-identified and removed from active systems, subject to any overriding legal retention requirements.

9. Your Rights as a User

33bdg respects your rights with respect to your personal data. As a registered user of our platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: request a copy of the personal data 33bdg holds about you.
• Right to rectification: request correction of any inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
• Right to withdraw consent: withdraw your consent to marketing communications or other consent-based processing at any time.

10. Children and Minors

33bdg is strictly an adult-only platform. Our services are available exclusively to users who are 21 years of age or older. We do not knowingly collect, process, or store personal data from any individual who is under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data from our systems and close the associated account.

Parents or guardians who believe that a minor may have created an account on the 33bdg platform are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

33bdg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal obligations, or data processing practices. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email. Your continued use of the 33bdg platform following any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 33bdg handles your personal data, please do not hesitate to reach out to our support team. We are committed to responding to all privacy-related enquiries in a timely and professional manner.

You can contact the 33bdg privacy team by email at [email protected]. Please include your registered account username or email address and a clear description of your request so that we can assist you efficiently. We aim to acknowledge all enquiries within 2 business days and resolve them within 14 business days, depending on the complexity of the request.